24/7 Customer Support in Cloud Web Hosting
The customer and tech support services for all of our cloud web hosting packages are twenty-four-seven, which means that you can forget about waiting for a few days so as to get assistance. If you aren't our client yet, you can phone us, chat with an agent or send an e-mail message. If you already have an account, you're able to open a support ticket in addition to the other three methods of contact. You can choose the best way to contact us depending on what your location is or what kind of hardware you use. We're able to help you for more or less any webhosting-related query that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available at all times and so will we. With many different connection options, you can pick the best method to contact us and inquire about our services if you don't have an account yet, or get support in case you are already our customer. You'll be able to give us a call, have a chat with a live representative, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature a one-hour response time guarantee, although it hardly ever takes over 20 minutes to receive assistance no matter the complexity of the issue. Using our customer and tech support services, we will be available for you anytime you need us, not a few days after that.
24/7 Customer Support in VPS
Each and every virtual private server plan that we provide features 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you'll be able to get in touch with us anytime, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it is much easier to monitor what is going on. The maximum guaranteed reply time for all e-mail messages and tickets is one hour, however it hardly ever takes that long to get help. In case you add the Managed Services upgrade that we offer, our administrators can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time warranty, you will enjoy timely support when you purchase a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, which means that when you open a ticket via your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll have a reply within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires longer time to be solved or in case it should be forwarded to our administrators, since it's far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 too.