A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It's a very efficient way to get some information about the hosting services or get some issue resolved as you're talking with a live representative. The benefits of using a live chat service rather than calling or opening a ticket are the low chance of mistakes when you exchange information like usernames or domain names, the quicker response time because the communication is real-time and the fact that you don't have to stay on the chat all the time - you are able to do something different while the representative examines the issue in question. Furthermore, you are able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you will have to pay if you are calling to a different country.

Live Chat Support in Cloud Web Hosting

As a part of the support services that we supply for all our Linux cloud web hosting packages, you can find live chat support that is online twenty-four seven, even on holidays. You will be able to contact us regardless of whether you already own an account or not, as we can support you with pretty much anything, ranging from giving you common info about our services if you aren't a client yet and you're thinking about acquiring one of our packages, to assisting you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, so you'll have to use the ticketing system which is built-in our Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, therefore any time you have any questions concerning our semi-dedicated packages, you will be able to talk with our customer care team at any time regardless of whether you have already acquired an account or not. In general, the chat service is for billing, pre-sales and common questions and problems, but we're able to assist you with a lot of technical questions too. We can help you choose the proper package for your sites in case you do not have an account yet, we can reply all of the billing questions or issues you have or we can assist you with setting up your new email address on your personal computer or smartphone - all the abovementioned will be done promptly because our live chat service is accessible all day, each and every day. Any time you want assistance, you'll be able to chat with an agent and save considerable time.