One-Hour Response Guarantee in Cloud Web Hosting
If you are using one of our Linux cloud web hosting packages and you have an inquiry or confront a certain difficulty, you can touch base with us 24x7 by posting a client support ticket or by sending an e-mail and we will make certain that you have an answer in less than an hour. If the issue can be solved, we’ll do it before we respond to you, whilst in case there’s something that you have to do on your end, we will supply you with all the necessary details – what workable solutions to try, what settings to check, etc. Usually, you’ll receive a response within less than thirty minutes, so waiting around for hours and hours or even for more than 1 day to get support is something impossible. Our 1-hour reply time guarantee is valid for any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain a reply within less than 1 hour. You can touch base with us whenever you want in regard to billing, technical or general issues and considering that we’re available 24 hours a day, 7 days a week, you will invariably obtain assistance in a well-timed fashion. Based on the specific issue or question, we will supply you with more details, sort out the problem if it has been caused by something that’s within our reach or advise you on what actions to take if you need to configure a particular setting for an application that we don’t have access to. You can forget about waiting for an entire day for every single reply. As it is, in most cases we answer tickets and emails within twenty to twenty five minutes max.