If you’ve ever got any questions connected with the hosting service in general or if you encounter a problem with your sites, you’ll need to get in touch with the hosting company’s client support team. It may not make any difference how promptly they will respond if you have an inquiry of a general nature, but an issue like an aborted web app update, for instance, may lead to your site becoming broken or inaccessible on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be out of order. If you offer services or goods online, any outage will damagingly affect your website and you can lose existing or prospective visitors. A lot of hosting providers, chiefly resellers, reply to trouble tickets and emails within twenty four hours, but in the Internet epoch that’s far too long, since visitors will rarely come back to a website that’s not working correctly for a prolonged span of time.

One-Hour Response Guarantee in Cloud Web Hosting

If you are using one of our Linux cloud web hosting packages and you have an inquiry or confront a certain difficulty, you can touch base with us 24x7 by posting a client support ticket or by sending an e-mail and we will make certain that you have an answer in less than an hour. If the issue can be solved, we’ll do it before we respond to you, whilst in case there’s something that you have to do on your end, we will supply you with all the necessary details – what workable solutions to try, what settings to check, etc. Usually, you’ll receive a response within less than thirty minutes, so waiting around for hours and hours or even for more than 1 day to get support is something impossible. Our 1-hour reply time guarantee is valid for any query that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain a reply within less than 1 hour. You can touch base with us whenever you want in regard to billing, technical or general issues and considering that we’re available 24 hours a day, 7 days a week, you will invariably obtain assistance in a well-timed fashion. Based on the specific issue or question, we will supply you with more details, sort out the problem if it has been caused by something that’s within our reach or advise you on what actions to take if you need to configure a particular setting for an application that we don’t have access to. You can forget about waiting for an entire day for every single reply. As it is, in most cases we answer tickets and emails within twenty to twenty five minutes max.