Though this isn't the keyfactor in order to recognize a trustworthy cloud web hosting company from a bad one or a reseller from a real supplier, having the option to call and speak with a live person is a sign that you are not working with a one-person company and that you can reach somebody any time you're looking for support. The phone support for website hosting services may range from common to dedicated, thus the problems which can be resolved with a call vary depending on the particular company. In the general case, these issues are simpler and include billing or 1st level tech issues since more difficult matters often require a support ticket where both you and the system administrators can follow the proceedings with a specific situation. Still, the option to call your supplier will save you considerable time and efforts for the countless tiny problems that will eventually appear when you manage your hosting account.

Phone Support in Cloud Web Hosting

All our cloud web hosting plans feature telephone support fourteen hrs per day even on public holidays, so that if you don't have an account yet, you will be able to call us and learn more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the number which is closer to you. If you're a current customer, we will assist you promptly with all the general and billing matters as well as with a number of tech matters to save you time and efforts - we are aware of the fact that sometimes it is much easier talk to a live person to get things done promptly. Of course, some issues cannot be resolved over the phone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we supply include real-time phone support for fourteen hours a day. In case you hesitate which package is appropriate for your websites, you want to learn more about the plan's specifications or you'd like to have any other kind of info on our services, you will be able to call any of the local phone numbers that we have in the United States of America, the UK and Australia and our customer support representatives will assist you. If you currently have an account, you'll be able to get in touch with us about sales and general issues, although we're often able to assist with a variety of tech issues as well. For entirely tech troubles you need to use our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option when your trouble can take extra time to be resolved or it has to be escalated to our system administrators.