Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • All your assistance requests will be responded to within maximum sixty minutes after the trouble ticket or e–mail has been submitted. If your case calls for additional assistance from an admin, we’ll forward the trouble ticket or the e–mail to the person on duty, without delay and we will leave a note to notify you that more time will be required for reaching the optimal solution. And if you make use of our Administration Services package, any of the tasks included there will be carried out whenever you choose.

  • Top quality support service

  • A First–Rate Support Service

  • We’ll be at your disposal 24x7 to answer any queries that you may have about our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance tackling server management procedures, you can take advantage of our Administration Services package, which includes data backup storage space, weekly Operating System updates, server monitoring and restarting services, as well as installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided the Control Panel with an exhaustive knowledge base, which features extensive explanations of its features and functions. Furthermore, we have shot detailed video tutorials that will further reveal to you how to perform a certain action or troubleshoot a commonly experienced issue. All the how–to articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Videos and Help buttons situated in the upper right corner.