Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • The Help Center section integrated into your Control Panel features a selection of help articles and commonly asked questions. Aimed toward fixing any common issue that you may come across, they are compiled by our support team of qualified techs.

  • Top quality support service

  • How–To Video Clips

  • If you prefer to see how a task is implemented or how an issue is solved, instead of just reading about it, have a look at our collection of instructional video tutorials. They address lots of different topics and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7 client support service and a one–hour ticket response guarantee. Our seasoned customer service technicians will be online 7 days a week to respond to your inquiries and to deal with any issue that you may come across. Simply submit a trouble ticket from the Help Center section and we’ll reply immediately.